during-sale service

From the moment your order is confirmed, a dedicated project manager becomes your single point of contact. They are responsible for coordinating all internal departments, managing the schedule, and keeping you informed at every stage, ensuring your project stays on track and aligned with your expectations.

• Single Point of Contact: Your assigned manager handles all coordination and communication.
• Schedule Oversight: Proactive management of production, testing, and shipping timelines.
• Progress Updates: Regular, clear updates on the status of your equipment.

We maintain an open-door policy during the manufacturing process. Receive visual updates from key production stages, and opt for a Factory Acceptance Test (FAT) to verify machine performance and quality before shipment, giving you complete peace of mind.

• Visual Progress Reports: Photos/videos from machining, assembly, and painting stages.
• Factory Acceptance Test (FAT): Witness machine testing at our facility (in-person or remote).
• Quality Control Coordination: Ensuring every component meets our stringent standards.

Our experienced team manages the complexities of international shipping. We provide robust packaging for safe transit, handle all export documentation, and offer flexible logistics solutions for a smooth, door-to-door delivery experience to your factory.

• Export Documentation: We prepare commercial invoices, packing lists, certificates, etc.
• Safe Packaging: Custom wooden crates or metal frames for maximum protection during transit.
• Shipping Coordination: Assistance with booking and coordinating sea or air freight.